Welcome to the Cataire website terms and conditions for use (“terms”). These terms apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms set out below. If you do not agree to be bound by these terms please do not use our website. Before you place an order with us, if you have any questions relating to these terms please contact our customer service team by email at enquiries@cataire.co.uk. SAFETY INFORMATION Cataire screening cannot be held responsible for the safety of your pets. We do not recommend leaving your pet unsupervised whilst the screens are in use. 1) DEFINITIONS “Order” means an order for Products made by You on our Website “Products” means PVC mesh window screens, with or without an aluminium frame sold on our Website;  “We/us” means Cataire, of Canners Way, Stratford Upon Avon, CV37 0BJ; “Website” means the website located at www.cataire.co.uk or any subsequent URL which may replace it; “You” means a user of this Website.   2) USE OF THE WEBSITE 2.1 Access You are provided with access to this Website in accordance with these Terms and any Order made by you must be placed strictly in accordance with these Terms. 2.2 Registration 2.2.1 By registering as a user of our Website, you warrant that: (a) the personal information which you provide when you register as a user and/or place an Order is true, accurate, current and complete in all respects; and (b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at enquiries@cataire.co.uk. 2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. 2.3 Our rights We reserve the right to: (a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or (b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.   3) THE CATAIRE WEBSITE 3.1 We act as a manufacturer and distributor of tailor-made mesh screen kits for indoor windows. Our contract with you is limited to provision of use of our Website. 3.2 You are responsible for ensuring all measurements provided with the Order are accurate. We are responsible for providing the Products to you accurate to the measurements provided. We cannot accept any return or issue refunds in instances where measurements were submitted incorrectly. 3.3 You acknowledge that you use the Products at your own risk. You agree to take appropriate precautions when installing and using the Products in your home.   4) PLACING AN ORDER 4.1 By placing an Order through our Website, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old. 4.2 After placing an Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email to confirm the Order (the “Order Confirmation”). The contracts between us and you will only be formed when we send you the Order Confirmation.   5) PRICE AND PAYMENT 5.1 The price of any Products will be as quoted on our Website, except in cases of obvious error. 5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. 5.3 Every effort has been made on this Website to ensure that placing an Order is secure via our payment providers Stripe and Paypal. We cannot be responsible for fraudulent use on our Website of a lost payment card. 5.4 You authorise us to charge your payment card in full at the time an Order is placed. 5.5 A promotional code, gift card or voucher may only be redeemed once per customer. Other terms and conditions apply. Please contact enquiries@cataire.co.uk for further details.   6) ORDER CANCELLATION BY US  6.1 If you violate any of the Terms, your permission to place an Order for Products or to use the Website will automatically terminate. 6.2 We reserve the right to cancel any Order without notice or cause.   7) ORDER CANCELLATION BY YOU 7.1 You may cancel an Order up to 24 hours after receiving the Order Confirmation, by email to enquiries@cataire.co.uk in which case the Order will not be charged. 7.2 Further discounts may be provided at the prerogative of Cataire to any customer.   8) INSURANCE 8.1 We have a £1m public liability insurance policy underwritten by a leading insurer. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost. Please email us at enquiries@cataire.co.uk for more information on this.   9) THIRD PARTY LINKS Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.   10) PRIVACY We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.   11) LIABILITY 11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Products you purchased in the previous six months. 11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise. 11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.   12) EVENTS OUTSIDE OUR CONTROL 12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). 12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, explosion, acts of terrorism or accident. 12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.   13) GENERAL 13.1 Intellectual property and right to use 13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited. 13.1.2 No part of the Website may be reproduced in any other website or included in any public or private electronic retrieval system or Website without our prior written permission. 13.1.3 You acknowledge and agree that the content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. 13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 13.1.5 You may provide us with information and feedback regarding the features and performance of the Products, including reports of failures, errors, or other malfunctions you encounter with the Products along with any associated error messages (the “Feedback”). Feedback provided to Cataire may be used by us to improve the Products, and accordingly, you hereby grant Cataire a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such Feedback without restriction. 13.1.6 If you publish any content on our Website, such as images, videos, reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website. 13.2 Compliance with laws The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. 13.3 Written Communications Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 13.4 Notices All notices given by you to us must be given to Cataire, of Canners Way, Stretford-Upon-Avon, CV37 0BJ. We may give notice to you at either the email or postal address you provide to us when placing an Order, or as specified above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee. 13.5 Transfer of rights and obligations 13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns. 13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 13.6 Severance If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms. 13.7 Waiver No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. 13.8 Entire Agreement These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us. 13.9 Our Right to Vary these Terms We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you place an Order with us. Please regularly check on our Website for new versions. 13.10 Law These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales. 13.11 Contact Information We can be contacted by emailing enquiries@cataire.co.uk and by post at 60 Canners Way, Stratford-Upon-Avon, CV37 0BJ   14) CATAIRE GUARANTEE 14.1 Conditions to the guarantee. 14.1.1 Any unsatisfactory products must be reported within 14 days of the Products being received. Failure to inform Cataire within this time period will nullify the Cataire guarantee. 14.1.2 Cataire may request the customer to return the Products or supply photographs taken before this 14 day time period elapses, detailing the inadequate Products as proof. Refusal to provide this proof, if requested will nullify the Cataire guarantee. 14.1.3 Before discussing any partial or full refund, Cataire may choose to send replacement Products. Failure to accept these replacement Products will nullify the Cataire guarantee. 14.1.5 Cataire will seek to establish a fair price for Products where multiple Products have been purchased based upon which items on were satisfactory. 14.1.6 Any refund comes with the conditions attached that no feedback be left in any publicly accessible place. Upon discover of this, Cataire is entitled to reverse any refund applied. 14.1.7 Products are tailor made and therefore fall as an exemption under the Consumer Contracts Regulations 2014. 14.1.8 If an item is being returned following prior arrangement with us we will supply postage labels for this return.